🍀Lucky Charm Bracelet
$12.98 USD
$24.98 USD
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SHIPPING POLICY
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Shipping cost
Free shipping on all order.
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Estimated delivery time based on customer locations
All destinations: 2-6 business days for US customer
( our product basic in US warehouse)
If some of product outstock, we will sent from oversea, basic need 15 days delivery time
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Where does Greenmount deliver?
U.S: We ship orders to all U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
United Kingdom: We ship orders to all areas United Kingdom Monday – Friday, except public holidays.
Australia: We ship orders to all areas Australia Monday – Friday, except public holidays.
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How can i track my order?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
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What should I do if the delivery is delayed/What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
A, Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
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About cancel your order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,
You can contact us directly: support@ondurancet.com
OUR CAUSE
At Ondurancet, we believe that every piece of jewelry tells a story, and every story has the power to inspire. Our mission goes beyond creating beautiful, high-quality pieces; it’s about empowering individuals to embrace their inner strength, celebrate their beliefs, and express their unique selves.
Rooted in faith, passion, and craftsmanship, we design jewelry that speaks to the heart. Whether it’s a symbol of your personal journey, a gift for a loved one, or a reminder of your values, our pieces are designed to bring meaning to your everyday life.
But our cause is bigger than just jewelry—it's about making a positive impact. A portion of our profits supports various charitable organizations that uplift communities and help those in need. We’re dedicated to spreading love, kindness, and compassion, one piece of jewelry at a time.
Thank you for being part of our journey. Together, we’re creating a world where beauty, purpose, and kindness shine brightly.
FAQS
HOW TO TRACK MY ORDER STATUS?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
CAN I MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.
HOW DO I RETURN OR EXCHANGE?
If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!
Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.
THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?
We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’tmiss out the next time.
I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.
